Employee Conflicts: How to Deal with Clashing Coworkers Effectively?
Employee Conflict Costs Organizations Money, Morale and Productivity If Managers Fail To Handle Them!
Instructor :
Bob Churilla
Webinar ID:
14359
Date: 6 September 23, WED
Start Time: 10 am PT
Duration: 1 Hr.
What you will learn
- Conflict Types: Sexual, Racial, Bullying, Personality Clashes, Harassment.
- Conflict Levels: Interpersonal, Intradepartmental, Interdepartmental.
- Emotional Intelligence: Its Role in Conflict.
- Addressing Workplace Issues: Spot Casual…
- Conflict Types: Sexual, Racial, Bullying, Personality Clashes, Harassment.
- Conflict Levels: Interpersonal, Intradepartmental, Interdepartmental.
- Emotional Intelligence: Its Role in Conflict.
- Addressing Workplace Issues: Spot Casual Irritations; Intervene Appropriately.
- Root Causes: Task vs. Relationship Disputes.
- Conflict’s True Cost: Beyond Monetary Impact.
- Employee Concerns: Effective Methods to Address Real Causes.
- Team Strategies: Build & Empower; Aim for the Greater Good
Course Description
Even with the best intentions and solid ideas, there will always be individuals both within and outside your organization ready to challenge you or others.
Achieving objectives often means clashing with those who have different goals. While personality differences can be a factor, conflicts often arise due to:
- Genuine opposing interests.
- Ambiguities in roles and authority levels.
- Incentives that favor competition over collaboration.
- Lack of accountability or transparency in actions or statements.
To address these, try stepping into others’ shoes to understand their objectives without jumping to negative conclusions about their motives.
” While it might be tempting to focus on superficial or irrelevant causes of conflict, doing so risks overlooking the root causes that need addressing. “
Wondering how to effectively tackle workplace conflicts and manage differences?
Join Dr. Bob Churilla, an expert in Conflict Resolution and Organizational Development, to master the art of constructive conflict navigation.
Register today!
Even with the best intentions and solid ideas, there will always be individuals both within and outside your organization ready to challenge you or others.
Achieving objectives often means clashing with those who have different goals. While personality differences can be a factor, conflicts often arise due to:
- Genuine opposing interests.
- Ambiguities in roles and authority levels.
- Incentives that favor competition over collaboration.
- Lack of accountability or transparency in actions or statements.
To address these, try stepping into others’ shoes to understand their objectives without jumping to negative conclusions about their motives.
” While it might be tempting to focus on superficial or irrelevant causes of conflict, doing so risks overlooking the root causes that need addressing. “
Wondering how to effectively tackle workplace conflicts and manage differences?
Join Dr. Bob Churilla, an expert in Conflict Resolution and Organizational Development, to master the art of constructive conflict navigation.
Register today!
Why you should attend
Employee Conflict: The Hidden Drain on Morale, Money, and Productivity!
Workplaces thrive on relationships. When nurtured, these bonds foster energy, learning, and camaraderie. However, when strained, they can sap morale, leading to setbacks for both individuals and organizations.
Notice a spike in absenteeism or turnover? It might indicate underlying, unresolved conflicts.
It’s crucial for both managers and employees to address, manage, and bounce back from these discordant situations.
In our upcoming webinar, discover:
- Strategies for managing job-related conflicts and coworker relations.
- Techniques to gauge conflict severity and intervene appropriately.
- The integral role of emotional intelligence in addressing conflicts.
- Solutions for prevalent conflict challenges across organizational levels.
Secure Your Spot Now!
Employee Conflict: The Hidden Drain on Morale, Money, and Productivity!
Workplaces thrive on relationships. When nurtured, these bonds foster energy, learning, and camaraderie. However, when strained, they can sap morale, leading to setbacks for both individuals and organizations.
Notice a spike in absenteeism or turnover? It might indicate underlying, unresolved conflicts.
It’s crucial for both managers and employees to address, manage, and bounce back from these discordant situations.
In our upcoming webinar, discover:
- Strategies for managing job-related conflicts and coworker relations.
- Techniques to gauge conflict severity and intervene appropriately.
- The integral role of emotional intelligence in addressing conflicts.
- Solutions for prevalent conflict challenges across organizational levels.
Secure Your Spot Now!
Course Agenda
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs, Clashes
- Using natural biological tendencies to resolve conflict
- Using time to work it out
- Eliminating power plays
- Managerial Intervention
Different Levels of Organizational Conflict
- Interpersonal conflict
- Intradepartmental conflict
- Interdepartmental conflict
- Common Issues in Organizational Conflict
- Employee needs
- Decision making techniques
- Silo effect
Evaluating Conflict
- Cost of conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing one’s own feelings
- Recognizing other’s feelings
- Empathy’
- Self-control
Confronting Employees
- Accountability conversations
- Active listening
- Giving voice to those in conflict
- Brainstorming solutions
- Reality checks
Team Building Exercises
- Appealing to the greater good
- Showing interdependence
- Empowering teams
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
Getting to the Root of the Problem
- Task Disputes
- Relationship Disputes
Types of Conflict
- Sexual, Racial and Ethnic Harassment
- Workplace Bullying
- Personality Clashes
- Power Struggles
- Other Forms of Harassment
Casual Workplace Irritations
- Blips vs, Clashes
- Using natural biological tendencies to resolve conflict
- Using time to work it out
- Eliminating power plays
- Managerial Intervention
Different Levels of Organizational Conflict
- Interpersonal conflict
- Intradepartmental conflict
- Interdepartmental conflict
- Common Issues in Organizational Conflict
- Employee needs
- Decision making techniques
- Silo effect
Evaluating Conflict
- Cost of conflict
- Productivity
- Absenteeism
- Turnover
- Morale
The Role of Emotional Intelligence
- Recognizing one’s own feelings
- Recognizing other’s feelings
- Empathy’
- Self-control
Confronting Employees
- Accountability conversations
- Active listening
- Giving voice to those in conflict
- Brainstorming solutions
- Reality checks
Team Building Exercises
- Appealing to the greater good
- Showing interdependence
- Empowering teams
BONUS:
- PDF copy of the presentation handout for your future reference.
- Soft copy of the certificate of completion on request.
- Q&A Session with the Presenter: Get your pressing questions answered verbally, via chat or email.
Who is this course for
Everybody benefits from watching this. Even better when done as a group!
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Benefit Specialists
- Management Consultants
Everybody benefits from watching this. Even better when done as a group!
- Human Resource Professionals
- Supervisors
- Team Leaders
- Business Owners
- Senior Executives
- Project Managers
- Benefit Specialists
- Management Consultants
Instructor Profile
Bob Churilla is a partner in a conflict management and organizational development firm, Conflict Resolution Professionals Group (CRPG). Bob has a Ph.D. in Conflict Resolution and a Juris Doctorate degree.
In addition, Bob is a Visiting Professor at a private University. Bob has worked with the United States Postal Service, Veterans Administration, Transportation Security Administration and the Equal Employment Opportunity Commission as a mediator and consultant.
Bob has also consulted with local, state and private employers, government agencies, churches and nonprofit organizations.
