Mastering Communication at Work: Effective and Empathic Communication Techniques for Managers and Supervisors

Lead, Manage, and Influence Employees in Times of Change and Uncertainty!

Instructor :
Mark Gorkin

Webinar ID:
5491

Date: 16 February 24, FRI

Start Time: 10 am PT

Duration: 90 Mins

What you will learn

  • Recognize the “Eight ‘F’s of Loss and Change”: Psychosocial Dynamics and Exercise
  • Learn the CPRS Method of Active Listening and Empathic Engagement
  • Practice the Difference between Assertive “I” and Blaming “You” Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • Recognize the “Eight ‘F’s of Loss and Change”: Psychosocial Dynamics and Exercise
  • Learn the CPRS Method of Active Listening and Empathic Engagement
  • Practice the Difference between Assertive “I” and Blaming “You” Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • Learn to Transform Self-Defeating Power Struggles into Trust-Building Encounters
  • Discover the Thomas-Kilmann Styles Inventory
  • Structures and Strategies for Facilitating “Helmet’s Off” Teaming

Course Description

You probably have a strategy for things like marketing, talent management, and sales. Do you have a communication strategy, though?

We live in a wired, 24/7 world that’s often cycling between “do more with less” or “lean-and-MEAN” reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control.

Hey, today it’s less a matter of “downsizing” or “rightsizing” than it is of sheer “frightsizing!

Not surprisingly, managing morale and uncertainty while maintaining high performance along with productive team communication and cooperation is on the mind of every effective leader, manager, and supervisor.

And of course, this is especially vital when companies and organizations are undergoing significant transition or are grappling with challenging operational, policy, and budgetary issues.

Have no fear…Mark Gorkin, the “Stress Doc” ™, is here with his dynamic, interactive, inspiring, and FUN-filled presentation and small group/team-building exercises.

Let the author of the books “Practice Safe Stress” and “The Four Faces of Anger” guide you through the critical elements of great communication to effectively Lead, Manage, and Influence Employees in Times of Change and Uncertainty!

This webinar is for anyone who wants to be a more engaging and effective high-impact communicator – as a listener, questioner, and deliverer of Hi-Tech and Human Touch messages – in any professional and personal arena.

The webinar provides:

  • Hands-on” engagement tools and techniques
  • Strategies for all levels of formal and informal leaders.

Join us now!

You probably have a strategy for things like marketing, talent management, and sales. Do you have a communication strategy, though?

We live in a wired, 24/7 world that’s often cycling between “do more with less” or “lean-and-MEAN” reorganizing and ever faster upgrading while demanding higher levels of transparency and accountability. And these days, especially, it can feel like we are spinning scarily out of control.

Hey, today it’s less a matter of “downsizing” or “rightsizing” than it is of sheer “frightsizing!

Not surprisingly, managing morale and uncertainty while maintaining high performance along with productive team communication and cooperation is on the mind of every effective leader, manager, and supervisor.

And of course, this is especially vital when companies and organizations are undergoing significant transition or are grappling with challenging operational, policy, and budgetary issues.

Have no fear…Mark Gorkin, the “Stress Doc” ™, is here with his dynamic, interactive, inspiring, and FUN-filled presentation and small group/team-building exercises.

Let the author of the books “Practice Safe Stress” and “The Four Faces of Anger” guide you through the critical elements of great communication to effectively Lead, Manage, and Influence Employees in Times of Change and Uncertainty!

This webinar is for anyone who wants to be a more engaging and effective high-impact communicator – as a listener, questioner, and deliverer of Hi-Tech and Human Touch messages – in any professional and personal arena.

The webinar provides:

  • Hands-on” engagement tools and techniques
  • Strategies for all levels of formal and informal leaders.

Join us now!

Why you should attend

Most Companies are very mindful of how they communicate with customers, but when it comes to their employees, communication with them is not usually as ambitious or carefully planned. This is a mistake as communication with customers keeps them loyal and engaged; the same is true when communicating with employees.

Managers have to operate in a world that’s always on and often distracting. Therefore, asking good questions, strengthening listening skills, acknowledging feedback, and learning to replace Blaming “You” Messages with Assertive “I” Messages become critical motivation and engagement tools.

To sustain attention, performance focus, and team morale, a leader must engage the head and the heart and have a high-task and human touch perspective. In addition, he or she must know how to be “TnT – Tough & Tender” to be authentic, vulnerable, and fearless.

  • This webinar is for all supervisors, managers, and future leaders who want to learn the foundations of respectful and engaging communication, especially in challenging times.
  • Participants will recognize how stress impacts the communication patterns of all levels of employees.
  • This program is also for those desiring tools and techniques for being authentic, high impact-communicators, whether one-on-one, at a team or all-hands meeting, in a boardroom, or at a conference.

Join us to learn more…

Most Companies are very mindful of how they communicate with customers, but when it comes to their employees, communication with them is not usually as ambitious or carefully planned. This is a mistake as communication with customers keeps them loyal and engaged; the same is true when communicating with employees.

Managers have to operate in a world that’s always on and often distracting. Therefore, asking good questions, strengthening listening skills, acknowledging feedback, and learning to replace Blaming “You” Messages with Assertive “I” Messages become critical motivation and engagement tools.

To sustain attention, performance focus, and team morale, a leader must engage the head and the heart and have a high-task and human touch perspective. In addition, he or she must know how to be “TnT – Tough & Tender” to be authentic, vulnerable, and fearless.

  • This webinar is for all supervisors, managers, and future leaders who want to learn the foundations of respectful and engaging communication, especially in challenging times.
  • Participants will recognize how stress impacts the communication patterns of all levels of employees.
  • This program is also for those desiring tools and techniques for being authentic, high impact-communicators, whether one-on-one, at a team or all-hands meeting, in a boardroom, or at a conference.

Join us to learn more…

Areas Covered

  • Discover How Transitional Stress Impacts Manager Empathy and Communication Skills
  • Recognize the “Eight ‘F’s of Loss and Change”: Psychosocial Dynamics and Exercise
  • Learn the CPRS Method of Active Listening and Empathic Engagement
  • Practice the Difference between Assertive “I” and Blaming “You” Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • Learn to Transform Self-Defeating Power Struggles into Trust-Building Encounters
  • Discover the Thomas-Kilmann Styles Inventory
  • Structures and Strategies for Facilitating “Helmet’s Off” Teaming
  • “Hands on” Engagement Tools, Techniques and Strategies
  • Discover How Transitional Stress Impacts Manager Empathy and Communication Skills
  • Recognize the “Eight ‘F’s of Loss and Change”: Psychosocial Dynamics and Exercise
  • Learn the CPRS Method of Active Listening and Empathic Engagement
  • Practice the Difference between Assertive “I” and Blaming “You” Messages
  • Discover an IDEAL Method for Constructive Confrontation
  • Learn to Transform Self-Defeating Power Struggles into Trust-Building Encounters
  • Discover the Thomas-Kilmann Styles Inventory
  • Structures and Strategies for Facilitating “Helmet’s Off” Teaming
  • “Hands on” Engagement Tools, Techniques and Strategies

Who is this course for

  • Managers looking to brush up on their communication skills
  • Executives who want to improve relations with Staff
  • HR Professionals who want to improve their communication toolbox
  • Team Leaders looking for new ways to motivate their employees
  • Employees aiming to make the next step up
  • Managers looking to brush up on their communication skills
  • Executives who want to improve relations with Staff
  • HR Professionals who want to improve their communication toolbox
  • Team Leaders looking for new ways to motivate their employees
  • Employees aiming to make the next step up

Instructor Profile

Mark Gorkin, MSW, LICSW, "The Stress Doc" ™, a Licensed Clinical Social Worker, is an acclaimed keynote speaker, webinar presenter, and "Motivational Psychohumorist” known for his Get FIT – FUN-Interactive-Thought-provoking – programs for both government agencies and major corporations.  In conjunction with Legal Estrin Staffing and Ijona Skills Academy, the Doc has led Stress Resilience/COVID-19 Webinars and an HR/Legal/Manager Support Groups, and continues to lead Stress & Team Resilience, Anger/Conflict Management, Diversity/Inclusion, and Team Building programs. Mark is also a part-time Psychotherapist for the Washington, DC mental...

Mark Gorkin, MSW, LICSW, “The Stress Doc” ™, a Licensed Clinical Social Worker, is an acclaimed keynote speaker, webinar presenter, and “Motivational Psychohumorist” known for his Get FIT – FUN-Interactive-Thought-provoking – programs for both government agencies and major corporations.

In conjunction with Legal Estrin Staffing and Ijona Skills Academy, the Doc has led Stress Resilience/COVID-19 Webinars and an HR/Legal/Manager Support Groups, and continues to lead Stress & Team Resilience, Anger/Conflict Management, Diversity/Inclusion, and Team Building programs.

Mark is also a part-time Psychotherapist for the Washington, DC mental health clinic, Inner City Family Services.  He has been a Stress/ Critical Incident Consultant for the Nepali Community and government agencies in the BWI area.  He has run numerous Stress Resilience & Team Building Leadership Retreats for the US Army.

Mark is definitely battle-tested as a former Stress and Violence Prevention Consultant for the US Postal Service.  The Doc is the author of Practice Safe Stress, The Four Faces of Anger, and Preserving Human Touch in a Hi-Tech World.  See his award-winning, USA Today Online “HotSite” – www.stressdoc.com – called a “workplace resource” by National Public Radio (NPR).

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