Refund/Cancellation Policy

Effective Date
January 01, 2022

BY ACCEPTING THIS AGREEMENT OR ACCESSING OR USING THE SERVICES OFFERED BY Prolearnerhub.com, YOU ARE AGREEING TO THE TERMS AND CONDITIONS GIVEN BELOWAND TERMS & PRIVACY AGREEMENT.
IF YOU ARE USING ANY SERVICE AS AN EMPLOYEE, AGENT, OR CONTRACTOR OF A CORPORATION, PARTNERSHIP OR SIMILAR ENTITY, THEN YOU REPRESENT AND WARRANT THAT YOU HAVE THE AUTHORITY TO SIGN FOR AND BIND SUCH ENTITY IN ORDER TO ACCEPT THE TERMS OF THIS AGREEMENT. THE RIGHTS GRANTED UNDER THIS AGREEMENT ARE EXPRESSLY CONDITIONED UPON ACCEPTANCE BY SUCH AUTHORIZED PERSONNEL.
Prolearnerhub.com strongly recommends you to thoroughly understand the REFUND POLICY

Prolearnerhub.com reserves the right to cancel or reschedule any training event due to lack of enrolments or inevitable circumstances beyond its control.
In such a case, all registered attendees will be notified about the cancellation of the event, via email,12 hours prior to the scheduled start time of the training event.
Upon such cancellation, registered attendees can avail any one of the below given options:

• The training so cancelled can be rescheduled and by default you can opt for the new schedule. In this case no action is required at your end.
• Swap your registration to the past recording (if available) of same training at no further charges. Access to the recording will be valid for 6 months.
• Swap to any other training of your choice. If you choose a training that has a higher price tag then you need to pay for the difference amount.
• Avail an online voucher worth full value of the amount you have paid. Voucher comes with an unlimited validity and can be used while making future purchases on our website.
• Avail full refund of the amount you have paid towards cancelled training.

Participants can either email at support@Prolearnerhub.com or call us at our Toll-Freenumber:  +1 (888) 959-4972 with the details of the option they are interested in, and we will do the needful.

Important Note:

• Cancellation notification email will be sent at the registered attendees email id only.
• In case of a refund, amount will be refunded back to the same Credit/Debitcard, which was used for making thepayment.
• If the payment was made using a check or wire transfer/ACH, then the amount will be refunded back either via check or ACH modes only.
• Prolearnerhub.com will not be responsible for any penalties or other additional expenditures (e.g. air fare, travel, stay or any other costs type) incurred due to the cancellation of the event.
• Some topics and speakers may be subject to change without prior notice.
• In most of the cases, it takes 7 to 10 working days to complete the refund process and amount to reflect back into your account, subject to regulatory guidelines, your account holding bank processes, bank holidays and correctness of the details submitted by you.

If for any specific reason, attendee/s decide to cancel the registration then they must notify Prolearnerhub.com about the cancellation

• At least 3 working days prior to training start date in case of an online event.
• At least 10 working days priorto training start date in case of an in-person event.

In such a case, attendees are eligible to opt for any one of the following given options:

• Avail an online voucher— less a 30% of the registration amount as anadministration fee. Voucher will be valid for a period of 12 months from date of issuance and can be used while making future registrations.
• If participant/s have registered for the LIVE version and cannot attend the session at the scheduled time, they are welcome to upgrade their order to the recorded version by paying just the difference amount.

Important Note:

• If the attendee fails to cancel his/her registration to the event within the above-mentioned stipulated time OR if s/he fails to attend the event, no cancellations will be accepted and no refunds shall be issued.
• Cancellation request should raise by sending an email at support@Prolearnerhub.com
• Attendee Substitutions for online and In-person events may be made at any time before start of the event.
• No-shows will be charged the full amount.
• No refunds will be issued if you miss out on accessing the training or miss out on important notifications sent from our side, due to your failure to provide Prolearnerhub.com with accurate attendee contact information.

Clients enrolled under any membership or training pack option can cancel the service within 10 working days starting from the date of their enrollment/payment made OR before accessing 2 or lesser number of training courses, whichever falls earlier.
In such a case, attendees can opt for any one of the following given options:

• Avail an online voucher— less a 30% of the registration amount as an administration fee. Voucher will be valid for a period of 12 months from date of issuance and can be used while making future purchases on our website.
• Avail refund— less a 30% of the registration amount as an administration fee.

Important Note:

• If the attendee fails to cancel his/her registration to the event within the above-mentioned stipulated time or if s/he fails to attend the event, no refund shall be made.
• Cancellation request should raise by sending an email at support@Prolearnerhub.com
• In case of refund, amount will be refunded back to the same Credit/Debit Card, which was used for making thepayment.
• If the payment was made using a check or wire transfer/ACH, then the amount will be refunded back either via check or ACH modes only.
• Prolearnerhub.com will not be responsible for any penalties or other additional expenditures (e.g. travel, stay etc.) incurred due to the cancellation of the event.
• No refunds will be issued if you miss out on accessing the training or miss out on important notifications sent from our side, due to your failure to provide Prolearnerhub.com with accurate attendee contact information.

CONTACTING Prolearnerhub.com

We at Prolearnerhub.com are committed to follow best business practices and deliver maximum value to our customers like you, in return to the money, time and faith you decide to invest in our services.

We will go an extra mile to make sure you have the best possible learning & development experience with us.

• Have any questions or clarifications before registering for any training event?
• Have any concerns about the content of any training and not satisfied?
• Have any feedbacks/opinions which can help us to improve our products and services for our customers?

Please contact us at below email or by call mentioning your questions, concerns, and feedbacks.

Email: support@Prolearnerhub.com
Toll Free: +1 (888) 959-4972
Address:
Cognit Global LLC DBA Prolearnerhub.com
19 W, 34th STE 1018
NEW YORK, NY 10001, USA